Question 1

What brands of metal detectors do you service and calibrate?

Accepted Answer

Thermo Goring Kerr, Graseby Goring Kerr, Safeline, Cassel, Loma/Cintex, Lock, Ceia and Fortress Technology.

Question 2

Do you repair power supplies and control panels?

Accepted Answer

Yes! We repair all parts associated with metal detector systems.

Question 3

What is your repair time?

Accepted Answer

At Fastec Services, LLC, we repair to the component level. We will provide an evaluation once your part is received. The customer can choose to go ahead with the repair or have the part returned.

Question 4

What is the shipping address for repair?

Accepted Answer

Please send all parts with a Fastec issued RMA/RA to 750 Circle Drive, Travelers Rest, SC 29609 Attn: Repair Department.

Question 5

Do you need a RMA# to send parts in?

Accepted Answer

Yes! Please contact the office at 864-836-3600 or email info@fastecservices.com with the item to be repaired and your company details, and a RMA number will be issued to you.

Question 6

What is the turn around time?

Accepted Answer

Turn around time varies on the complexity of the job. A water log head will take much longer than an electronic circuit card. Time will be quoted once evaluation is complete.

Question 7

Can I send a whole machine in for repair?

Accepted Answer

Yes! We evaluate and repair whole systems down to circuit cards.

Question 8

Do you perform calibrations?

Accepted Answer

Yes! Please contact the office with the make/model and quantity of units to be calibrated, and we will provide a formal quotation.

Question 9

Do you sell new parts?

Accepted Answer

Yes, parts stock varies. Please contact the office or visit the online store for details.

Question 10

What is your warranty?

Accepted Answer

Warranty varies based on new, used, or reconditioned items. Reconditioned metal detector systems include a 1-year electronic parts warranty. We also provide 24/7 technical support.

Question 11

How do you set up a customer account?

Accepted Answer

A new customer account can be established by sending an inquiry to info@fastecservices.com.

Question 12

Do you accept terms?

Accepted Answer

Terms are accepted with an established account and credit references. Please contact info@fastecservices.com to discuss options.

Question 13

Do you accept credit cards or purchase orders?

Accepted Answer

Both are accepted for established customers. A hard copy or email of a PO is required. Some orders may have a credit card processing fee.

Question 14

What is the office address?

Accepted Answer

750 Circle Drive, Travelers Rest, SC 29690

Question 15

Do you provide technical support?

Accepted Answer

Yes! Please contact dean@fastecservices.com for more details.

Question 16

What is in the calibration folder?

Accepted Answer

The calibration folder includes a service report with performance evaluation, a copy of Fastec's calibration certifications, and an insurance certificate.

Question 17

Do you sell testing standards?

Accepted Answer

Yes! Visit www.calibrationwands.com to place orders and see current inventory.

Question 18

Can you recondition metal detector heads?

Accepted Answer

Yes! Please send an inquiry to info@fastecservices.com for more details.

Question 19

Do you repair conveyor systems?

Accepted Answer

Yes! We repair all items attached to your metal detector system, including alarms, lights, and reject mechanisms.

Question 20

What are your certifications?

Accepted Answer

We have 25 years as an established business in metal detection, trained or reverse engineered every metal detector made, with unmatched experience across all brands.

Question 21

Do you offer training?

Accepted Answer

Yes! Please contact info@fastecservices.com to discuss your specific requests.

Question 22

Do the orders come with certificates?

Accepted Answer

All test wand orders come with a certificate number searchable 24/7 at https://www.calibrationwands.com/certificates/

Question 23

Can I get a quote for test standards?

Accepted Answer

Please contact info@fastecservices.com for a formal quote, or shop online at www.calibrationwands.com

Question 24

Do the test standards expire?

Accepted Answer

Standards do not expire, but we recommend replacing them every two years due to wear and tear.

Question 25

Do the test standards need to be re-calibrated?

Accepted Answer

No, but your metal detector does! If the test samples do not detect, your metal detector likely needs calibration. Demagnetized standards must be replaced.

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